Webco Engineering Customers: FAQ & How to Get Support from PRS

Following the acquisition of Webco Engineering by Precision Roll Solutions (PRS), we want to ensure that all Webco customers have a clear point of contact for service, parts, audits, and technical assistance moving forward.

If you haven’t already, we encourage you to read the official acquisition announcement here:

• Precision Roll Solutions Acquires Webco Engineering

This FAQ covers everything you need to know about working with PRS moving forward.

Who do I contact for service, parts, or technical assistance?

All former Webco Engineering customers can now direct inquiries to PRS. Whether you need:

• Spare parts for existing Webco capital equipment
• Service or technical support for installed Webco winders
• Audits, maintenance, or upgrades for your equipment
• General questions about working with PRS

Are Webco’s products and services still available?

• Yes. All Webco Engineering solutions, including winders and capital equipment, are now part of PRS’s product and service offerings.
• PRS remains committed to supporting your equipment with service, parts, and ongoing technical expertise.

For more details on our capabilities, visit:

• PRS Webco Engineering Product Page

Who to Contact at PRS

For service, technical support, or audits, please contact:

• Phone: Ryan Freckmann
• Email: RFreckmann@precisionrollsolutions.com

For equipment or general inquiries, please contact:

• Phone: Jeff Taylor 
• Email: JTaylor@precisionrollsolutions.com

For spare parts, please contact:

• Phone: Zak Albrecht
• Email: ZAlbrecht@precisionrollsolutions.com

Alternatively, you can fill out a contact form on our website, and a representative will follow up with you directly

PRS is committed to ensuring a smooth transition and providing the support you need. If you have any questions, we’re happy to help.